Customer Quality Specialist

Group Summary

The Mechatronics, Mirrors and Lighting group specializing in automotive technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent vision systems and advanced automotive lighting technologies, MML's expertise light the path to innovation, safety and styling.

Job Responsibilities

Customer Support

• Coordinate containment, sort/rework actions for external and internal issues
• Leads and coordinates problem solving for customer concerns (customer specific reports: 8D, 7 step, 5 phase, Is/Is Not, 6 Panel, etc.)
• Participate in customer quality meetings
• Manages field representatives to ensure effective containment and timely closure of customer concerns and New Model Launch support
• Performs customer good will visits as required

Production Support ...