Opportunity Description
Porsche Centre Silverstone is looking for a customer focused Customer Relations Advisor to join our dynamic Aftersales team and play a key role in delivering an exceptional customer experience.
About the role
You'll be at the heart of our Aftersales operation, managing inbound and outbound service booking calls and ensuring every customer enjoys a professional and efficient journey. From scheduling appointments to providing clear, helpful information, you'll make every interaction count.
Your day-to-day will include:
Managing service leads generated through the Porsche app and connected car technologies
Driving high-quality bookings via platforms like Motability, 1link, online booking systems, and digital enquiries
Supporting our Service Advisors and Hosts in the reception area
Handling pre-calls, customer updates, invoicing, and post-visit feedback
Supporting the dealership with telephony processes
Why join us?
This...
About the role
You'll be at the heart of our Aftersales operation, managing inbound and outbound service booking calls and ensuring every customer enjoys a professional and efficient journey. From scheduling appointments to providing clear, helpful information, you'll make every interaction count.
Your day-to-day will include:
Managing service leads generated through the Porsche app and connected car technologies
Driving high-quality bookings via platforms like Motability, 1link, online booking systems, and digital enquiries
Supporting our Service Advisors and Hosts in the reception area
Handling pre-calls, customer updates, invoicing, and post-visit feedback
Supporting the dealership with telephony processes
Why join us?
This...
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