Customer Relations Executive (Automotive)

Responsibilities

• Manage the front desk and serve as the first point of contact for customers.
• Welcome and assist walk-in customers professionally and courteously.
• Handle customer enquiries via phone calls, WhatsApp, social media, and other communication channels.
• Schedule and coordinate customer appointments.
• Follow up on customer enquiries, bookings, and service updates.
• Maintain accurate customer records and update the CRM system.
• Coordinate with internal departments to ensure smooth s...