Customer Relations Executive

As a Customer Relations Executive, you will play a vital role in ensuring exceptional customer experiences and satisfaction. Your primary responsibility will be to handle customer inquiries, concerns, and requests through various communication channels, delivering prompt and effective solutions. By providing accurate information, addressing customer issues, and fostering positive interactions, you will contribute to building strong customer relationships and enhancing the reputation of our company.

Roles & Responsibilities

• Manage promptly and courteously customer queries and requests via:
  1. Emails
  2. Walk-in
  3. Hotline / Inbound calls
• Efficiently handle both inbound and outstation service requests from various sources, including customers, dealers, and sales personnel.
• Update and maintain a reliable service database/system to keep track of customer information, service history, and other relevant detai...