Customer Relations Officer (Sakina)

Responsible for providing patients and their families with on the spot help and information and high quality customer service. Also responsible for providing customer information and feedback to the staff and management for quality purposes.

Key Responsibilities of the role Corresponding Key Activities performed by the role

Customer Service and Support

Interact with customers face to face, over telephone, email, chat, mobile app, etc. to answer questions and provide general information on appointments, referrals, facilities, available services, care providers, events and campaigns; and other information as requested.

Demonstrate a patient centered approach in all interactions, ensuring adherence to SEHA values and service excellence standards, established workflows, call scenarios and scripts.

Maintain courtesy, professionalism, confidentiality and privacy when interacting with patients, custome...