Customer Relations Officer

Same platform, different brand. Your saved jobs and alerts as well as your log in details have moved with you.

Familiarise with the following for daily operations:

Handling Customer Complaints at Call Centre

Web Portal Appointment Bookings

Appointment Booking for Australian Visa Application

Provide prompt, accurate and updated information for all queries via incoming calls/emails.

Committed, timely efforts to attain the targeted result by making outbound calls.

Exercise initiative, discretion and courtesy, as far and as often as possible to inform, update, clarify, explain, solve/resolve issues and collect feedback from existing and potential customers.

At least 2 years of relevant experience

Computer literate, preferably in MS Office, Excel, Word etc.

Good interpersonal and conversational skills

A fairly high degree of patience, diplomacy, sensitivity, courtesy...