Customer Relations Services Representative (SM City Santa Rosa)

Job Description

The Customer Relations Services Representative supports the CRS Manager in the implementation of the plans and programs of the CRS department in creating a pleasant atmosphere in the mall by ensuring the safety, security, and well-being of the customers, tenants, and employees.

Supervises security during promotional events.

Investigates security incident; identifies and recommends appropriate actions for the removal of all potential threats and hazards, which may cause accidents, injury, or loss of life and property of customers, employees, and the company.

Monitors efficiency level of security personnel by inspecting security posts regularly.

Conducts guard mounting.

Coordinates with Mall Operations and mediates complaints raised by customers, tenants, and employees.

Regularly checks and monitors traffic and parking situation.

Performs other tasks as directed by the CRS ...