Customer Relationship Consultant

Job Description

This role is based in Malaysia.

Inbound Call Management:

Handle Sales, Salvage & Termination hotline inquiries, promoting our products and services, providing prompt and professional responses to customer questions in closing sales, perform steps in salvaging customer and building strong customer relationships over the phone.

Resolve customer issues efficiently, ensuring high levels of customer satisfaction.

Provide accurate product information, pricing, and solutions to meet customer needs.

Proactively perform upselling and cross-selling of additional Starhub services.

Maintain accurate customer records in the CRM system, ensuring all interactions are documented.

Outbound Sales Activities:

Conduct outbound sales calls to potential and existing customers to promote telecommunication products and services (e.g., internet, mobile plans, or bundled packages)...