Customer Relationship Executive (Hybrid)

IDEMIA Secure Transactions , a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience

Overview : The CRE - Customer Relationship Executive is responsible for managing customer relationships as the first point of contact, ensuring exceptional service and seamless communication between customers and internal teams. This role requires a strong understanding of customer contracts, service level agreements (SLAs), and operational processes to address customer inquiries, coordinate request implementations, and drive service excellence.