Customer Relationship Management Executive

Our client are a fast growth Manchester business.

As a CRM Executive, you will help enhance customer communications. Reporting to the CRM Manager, you’ll support CRM system setup and maintenance, ensuring marketing efforts are data-driven and fully integrated.

If you're ambitious, analytical, and passionate about CRM and digital marketing, this could be the role for you.

Your Key Responsibilities

• Triggered Communications: Review and improve the setup of automated communications across all brands.
• Performance Monitoring: Track CRM campaigns, ensuring accuracy and effectiveness.
• Data Analysis: Collaborate with the Analytics team to gain insights beyond basic metrics, linking data to customer segmentation.
• Lifecycle Programs: Develop and implement email programs aimed at maximising customer retention and reducing churn.
• Promotional Campaigns: <...