Customer Relationship Management Manager

Role Overview

The Customer Relationship Manager is the human face of Lark’s platform — the person a client speaks to when they need help with a case, the voice that follows up on a drawdown request, the inside sales presence that converts an interested prospect into an active borrower, and the first line of support when something goes wrong.

This is a multi-surface role. On any given day you may be processing a new LAS case in the morning, resolving a support ticket from a partner RM in the afternoon, following up with a warm lead who enquired about LAMF last week, and updating the case tracker before end of day. The common thread across all of it is ownership — every customer and every case you touch should feel like it has a dedicated person looking after it.

You sit in the Operator pod and work at the intersection of operations, customer experience, and sales. You are not a pure ops Manager who only processes fi...