Customer Relationship Manager - E-commerce & Online Sales

At Ekaya Banaras, every client interaction is an opportunity to tell a story of craftsmanship, heritage, and luxury.

We are looking for a Customer Relationship Manager – E-Commerce & Online Sales to join our team and drive meaningful relationships with our digital clientele.

This role sits at the intersection of luxury client experience, digital commerce, and sales. We are looking for someone who can understand customer needs, curate recommendations, build trust, and ultimately convert online conversations into lasting relationships and successful sales.

✨ If you enjoy working with customers, have a strong sales mindset, and love combining data with relationship-building, we‘d love to hear from you.

In this role, you will:

▪ Drive online sales through personalized customer engagement across WhatsApp, email, and phone

▪ Convert website inquiries and abandoned carts into successful purchases

▪ Build a...