Customer relationship manager

About the job:

Serve as the primary liaison between the company, and their clients or potential clients. To develop customer specific value-added services (in conjunction with the Claims Operations) and work as a customer champion ensuring that the role is conducted in the most effective, efficient way whilst delivering a customer centric claim. service in a manner which supports the company values.

Key Responsibilities: Improving the overall customer experience by understanding their needs. Managing customer expectations. Sharing knowledge and information and delivering services both promptly and efficiently. Establishing, sustaining, and fostering professional teams. Create alliances and networks that inspire trust, facilitate collaboration, and offer support. Attending to queries and complaints timeously, constructively, empathetically, and professionally by utilising all necessary resources available. Apply knowledge and understanding of the claim's notification process, h...