Customer Relationship Officer – Floater

Role : Customer Relationship Officer – Floater
Location : AUH Central Region

Role Purpose:
Covering any CRO shortage on branches network & Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls & continuous improvement in financial services and operational service efficiency.


Key Accountabilities of the role

Maintain stability on Branches level - Provide support to branches network to maintain excellent service level by reduce the customer waiting time also reducing the customer complaint by covering any CRO’s shortfall’s.

Achieving Monthly Budget - Provide support to branches to prepare the comments for budget variance on achievement of branch sale of financial product targets.

Compliance of policies & procedures - Comply and perform Key operational controls as required in AD...