Opportunity Description
Responsibilities
- Ensure closure of all service requests for the tagged customers within the defined TAT Turn Around Time.
- Provide end to end customer service to Priority Banking customers as per bank TAT s.
- Coordinate with relevant departments for processing within TAT s.
- Handle Product and Service-Related Queries.
- Ensure customers visiting the Priority Centers are serviced on priority with their requests and complaints.
- Inform customers of delays if any for their requests raised with the bank.
- Assist the Relationship Managers to whom he/she is tagged by taking ownership of all servicing queries, requests, complaints, application processing, etc. related requirements of the customers under the RM s portfolio.
- Support processing customer applications and system requests, coordinating with relevant departments for processing within TAT s.
- Address customer complaints and provide First Contact Resolution...
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