Customer Resolutions Specialist

Our Minimum Requirements

• Is to “change people’s lives for the better through wellness”;
• We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
• Work to resolve failed service deliveries to members via all social media platforms.
• Engage in community management across all social media platforms.
• Work to resolve any incoming escalated queries from UK, Exco, Contact Centre, Web, admin or CGSO.
• Supports all service recovery project initiatives to ensure systemic transparency and no negative impact to business process/requirements.
• Provides members with solutions and ensures completion to member expectations

Your Duties and Responsibilities

• Customer support - answering questions however they come in (phone, e-mail, Facebook and Instagram, but not limited to these) and mana...