Customer Retention Call Specialist

The Post and Courier is seeking a motivated and reliable Customer Retention Call Specialist to join our Team. This in-person, part-time position is responsible for maintaining customer loyalty and reducing churn by identifying customers at risk of leaving, handling cancellation requests, and negotiating solutions to retain their business. They act as a critical link between the company and its clients, providing proactive support and resolving escalated issues. The individual selected will have her or his choice of one of the following eight schedule options, Mondays through Fridays:

• 8am to 1:30pm (30 min break included)
• 8am to 2pm (1 hour break)
• 9am to 2:30pm (30 min break included)
• 9am to 3pm (1 hour break)
• 10am to 3:30pm (30 min break included)
• 10am to 4pm (1 hour break)
• 11am to 4:30pm (30 min break included)
• 11am to 5pm (1 hour break)

Job Summary: