Customer Retention Manager at Innovative Company

Elevate customer experience as a Customer Retention Manager in our innovative team in Yaletown. Spearhead lifecycle marketing efforts that boost loyalty using targeted campaigns.
This role seeks a seasoned lifecycle marketing expert to oversee customer engagement through email, SMS, and automated journeys. You will cultivate a strong team while managing high-impact campaigns that foster customer loyalty and drive revenue growth. Your analytical prowess will be key in optimizing communication channels for maximum impact.
Key Responsibilities:
• Direct and mentor the marketing team to excel in lifecycle efforts
• Design campaigns that enhance customer retention and happiness
• Personalize outreach through effective multi-channel strategies
• Analyze customer insights for improved targeting
• Manage marketing automation platforms like Braze and Klaviyo
Requirements:
• 3+ years leading a marketing team
• Experience with automated journeys and multi-touch marke...