Customer Retention Specialist at Jobber

Passionate about customer success? Join Jobber as a Customer Retention Specialist to make a meaningful impact. Help clients thrive by solving challenges and optimizing value through tailored solutions.
As a key player in the Customer Success team, you’ll engage with customers at risk of cancellation. This role requires strong problem-solving skills, consultative communication, and the ability to influence customer decisions during critical moments. You’ll utilize insights to facilitate value sessions that enhance feature adoption and workflow efficiency.
Key Responsibilities:
• Engage customers facing risks of cancellation via targeted conversations
• Conduct proactive outreach based on account health indicators
• Facilitate value sessions to unlock product benefits
• Identify root causes of churn and recommend solutions
• Collaborate with teams to enhance the overall customer experience
Requirements:
• Proven success in high-volume, customer-facing roles
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