Customer Returns Manager

Department: Operations - Service

About the Role

To oversee and optimize returns management, ensuring seamless service for customers, retailers, and internal stakeholders. The role will balance operational efficiency, compliance, cost control and customer satisfaction while supporting the company’s ambitious growth plans.

Key Responsibilities

Operations & Team Management

• Lead UK returns operations for MDA, TVA, and SDA product categories.
• Act as primary liaison for the outsourced back-office resource, ensuring alignment with company standards.

Process & Compliance

• Supervise end-to-end returns processes, including collections, credits, claims, and sales reconciliation.
• Review process innovation to ensure in line with market and technologies.
• Ensure timely month-end reconciliations and submission of process authorization r...