Customer Satisfaction & Quality Manager

Are you a proactive, results-driven leader with a passion for quality and customer experience? Join us and play a key role in driving operational excellence and continuous improvement in a dynamic manufacturing environment. In this role, you will lead Customer Satisfaction & Quality (CS&Q) initiatives within the plant, ensuring alignment with global standards while fostering a strong customer-centric culture. Your responsibilities Lead and oversee all Customer Satisfaction & Quality (CS&Q) activities at plant level Manage and develop the quality team in line with the Schneider Performance System (SPS) Act as the voice of the customer, engaging regularly with clients to understand expectations and address concerns Drive a customer-first mindset across the organization, influencing key decisions Define, implement, and follow up on action plans to improve customer satisfaction and quality performance Champion continuous improvement initiatives across the supply chain (Lean, Six Sigma, etc...