Customer Service Administrator

Start Date: 13th April
Hours: 8:30am – 5:00pm, Monday to Friday
Location: Fully office‑based (Birchwood)
Pay: £26,000–£28,000 (paid hourly and dependent on experience)

About the Role

I'm looking for a proactive and organised Customer Service Administrator to join my client's busy Customer Services team for a 3‑month temporary assignment. Reporting to the Customer Service Manager, you will play a key role in providing exceptional service to customers.

This role is fast‑paced and heavily inbox‑focused to begin with, managing a busy shared inbox and handling a variety of general enquiries. You’ll also support with processing orders and resolving customer queries, ensuring customers are kept fully informed at every stage.

Key Responsibilities

Act as a main point of contact for customer enquiries via email (occasional phone work, this is not a call centre role).

Process customer orders and requests quickly and accurately.<...