Customer service administrator

Reference: 11153 HL

Consultant: Hanél Loubser Job Description Manage and maintain accurate customer records and CRM data Handle inbound customer enquiries via phone and email Assist customers with queries, requests, and complaints in a professional manner Act as a key point of contact for surveyors regarding job-related matters Schedule appointments and coordinate access arrangements with third parties Manage and maintain accurate diary scheduling and bookings Liaise with internal departments to ensure efficient service delivery Provide exceptional customer service and maintain a strong understanding of company services Support day-to-day administrative functions and assist with ad hoc tasks as required Work collaboratively within a high-performance, customer-focused team Qualifications Minimum of 3 years' experience in a customer service or administrative role Experience using CRM systems Strong organisational and administrative skills Excellent verb...