Opportunity Description
Job Purpose
As a Customer Service Administrator, you will deliver high-quality support to customers while managing administrative processes linked to repair operations. You will handle enquiries, coordinate repairs, and ensure smooth day-to-day customer account management.
Key Responsibilities
* Act as a key point of contact for customer enquiries via phone and email
* Manage repair orders, including both in-house and subcontracted work
* Prepare quotes for repairs, products, and services
* Support customer accounts from initial enquiry through to payment
* Raise purchase orders in line with company procedures
* Coordinate with production teams to meet delivery targets
* Manage customer forecasts, reports, and general administration
* Assist with import/export activities where required
* Help improve turnaround times, delivery performance, and cost efficiency
* Ensure compliance with...
As a Customer Service Administrator, you will deliver high-quality support to customers while managing administrative processes linked to repair operations. You will handle enquiries, coordinate repairs, and ensure smooth day-to-day customer account management.
Key Responsibilities
* Act as a key point of contact for customer enquiries via phone and email
* Manage repair orders, including both in-house and subcontracted work
* Prepare quotes for repairs, products, and services
* Support customer accounts from initial enquiry through to payment
* Raise purchase orders in line with company procedures
* Coordinate with production teams to meet delivery targets
* Manage customer forecasts, reports, and general administration
* Assist with import/export activities where required
* Help improve turnaround times, delivery performance, and cost efficiency
* Ensure compliance with...
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