Customer Service Administrator

We're Hiring: Customer Service Administrator Location: Livingston Full-time | Temporary with view to go permanent - 8am-4.30pm (3pm finish on Fridays ) Salary: 26k About the Role We're looking for a proactive and customer-focused Customer Service Administrator to join our client's first-line Customer Care team . In this role, you will be the primary point of contact for all customer interactions , managing a wide range of enquiries, from general questions and product information to resolving customer concerns and complaints. You'll play a critical role in shaping the customer experience, ensuring every interaction is handled professionally, efficiently, and with a focus on delivering excellent service. What You'll Be Doing Acting as the first point of contact for all incoming customer enquiries via phone, email, and in person Managing a broad spectrum of queries, including: General enquiries Product information and guidance Order-related questions Customer feedback and complaints ...