Customer Service Administrator

Join one of the UK's fastest-growing beauty tech businesses as an Inbound Customer Service Advisor. You'll be the first point of contact for our customers — helping them get the most from world-class beauty technology across CurrentBody Skin, ZIIP Beauty, and Tria Laser.

What you’ll be doing:

A detail-oriented role for someone who enjoys investigation and resolution. As an Admin Advisor, you'll handle the more complex back-office queries that require system access, fraud awareness, and careful case management.

• Investigate and resolve missing or failed payment queries.
• Manage courier disputes, claims, and tracking escalations — liaising with SEKO, FedEx, and DHL as required.
• Review, flag, and action suspected fraudulent orders within the same business day.
• Handle chargebacks and payment disputes accurately and within SLA.
• Resolve Amazon queries routed via Dixa within the 24-hour SLA window.
• Maintain ...