Customer Service Administrator – £25,153/year | Full-Time | (Remote UK)

Overview

Canal & River Trust is seeking a Customer Service Administrator to deliver exceptional service and administrative support across its regional waterways. This is a remote, full-time role with monthly travel to the Little Venice, London hub for team collaboration. If you’re organised, empathetic, and confident working independently from home, this is a great opportunity to join a charity making a meaningful impact across the UK.

Key Responsibilities

• Respond to customer enquiries via phone, email, and online notice boards
• Manage cases using the Sugar CRM system , ensuring timely resolution
• Communicate navigational updates and book lock passages and moorings
• Log faults and coordinate with contractors to update live notices
• Support insurance claims and health & safety incident reporting
• Create customer communications for social media, notice boards, and t...