Opportunity Description
Customer Service Administrator
£26,000 - Full Time / 35hrs per week
Monday to Friday 9 am to 5 pm (hybrid working 3 days office / 2 days from home)
We have an exciting opportunity for a Customer Support Advisor within the Postings team.
Reporting to the Customer Support Team Leader, the Customer Support Advisor will play a key role in delivering a best-in-class customer experience throughout the customer journey.
Your key responsibilities include:
• Undertake customer service payment processing activities, delivered against agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Managing the daily control and reconciliation of unallocated payments, ensuring cash postings and refunds are accurately to customer accounts within agreed timescales.
• Delivering excellent customer service by taking ownership of payment-related queries and resolving issues efficiently and effectively.
• Handling daily cust...
£26,000 - Full Time / 35hrs per week
Monday to Friday 9 am to 5 pm (hybrid working 3 days office / 2 days from home)
We have an exciting opportunity for a Customer Support Advisor within the Postings team.
Reporting to the Customer Support Team Leader, the Customer Support Advisor will play a key role in delivering a best-in-class customer experience throughout the customer journey.
Your key responsibilities include:
• Undertake customer service payment processing activities, delivered against agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Managing the daily control and reconciliation of unallocated payments, ensuring cash postings and refunds are accurately to customer accounts within agreed timescales.
• Delivering excellent customer service by taking ownership of payment-related queries and resolving issues efficiently and effectively.
• Handling daily cust...
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