Customer Service Adviser (First Line)

Customer Service Adviser (First Line) – Fixed term contract until 31st March 2027

Post No: 44646

Salary: Starting from £28,598 to £31,022 p.a.

Grade: Grade 4

Hours: 37 hours per week – Monday to Friday 8:30am – 17:00pm

Place of work: Town Hall, Worthing (primarily Contact Centre based). You may be called to work at other Adur and Worthing Council customer contact locations.

Closing date: 8th June 2026 at 23:55 pm

About the Role

Adur and Worthing Councils place the customer at the very heart of their business and are committed to the communities we represent. We are looking to recruit an enthusiastic, professional and confident individual who thrives on providing great customer service. You will need to provide information and advice to customers regarding 16+ different council service areas both face to face and on the telephone. Customers who contact us can be vulnerable, frustrated or distressed, so high levels...