Customer Service Adviser

Job Overview

Join us as a Customer Service Adviser in Bangor, North Wales. You will be the first point of support for our personal banking customers in one of our telephony banking teams. We look to you to deliver excellent service and keep customers' needs and financial goals in mind at all times. You will educate customers about different ways to do their banking and support them in choosing the right options.

What you'll do

In this role you will apply your customer service expertise when dealing with and referring customer queries. You will carry out day‑to‑day banking transactions such as payment of bills, and help customers identify products and services that suit them. You will be on the other end of the phone, letting customers know their options so they can make informed choices.

Responsibilities

• Make a positive impact on every customer call, efficiently and effectively having the right conversations to meet their needs ...