Customer Service Advisor - Care &Wellbeing Hub

We are working closely with a local authority in Lincolnshire to assist with the appointment of a Customer Service Advisor- Care & Wellbeing Hub, on a 3-months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £12.79- £16.53 per hour

Summary:

The Customer Service Advisor – Care & Wellbeing Hub (Carers) plays a vital role in supporting unpaid carers across Lincolnshire by delivering compassionate, person-centred advice and guidance through the Care & Wellbeing Hub. The role requires resilience, empathy, sound judgement, and the ability to manage sensitive and emotionally challenging conversations. The post holder will utilise the Mosaic case management system and other IT platforms to accurately record information, develop emergency response plans, liaise with professionals, and ensure that carers receive tim...