Customer Service Advisor

Job Purpose

To provide resolutions for customer queries and issues and personalise each interaction through the use of multiple communication channels.

Key Responsibilities

• Handle inbound customer calls, addressing queries about purchases and interest rates.
• Guide customers towards digital self‑service options and resolve complaints.
• Collaborate across digital channels to personalise each interaction.
• Support internal stakeholders—including sales, operations, risk management, compliance and collections—to meet client needs and ensure accurate, timely transactions.
• Ensure compliance with all regulatory requirements and internal policies related to customer care.
• Offer specialist advice and support within own work area and coordinate team resources where required.
• Check colleagues’ work to meet internal and stakeholder requirements.

Qualifications

• Flexibility to work 35 h...