Customer Service Advisor

3 months contract with a Local Authority Job Description: Customer Service Advisor Adult Care Team Location: Customer Service Centre, Lancaster House, Lincoln (LN1 1YL) Job Purpose To act as the first point of contact for Lincolnshire County Council services, delivering high-quality customer service within the Adult Care Team. The role involves handling inbound enquiries via telephone and email, supporting residents and professionals by providing information, advice, and access to services. Using a strength-based approach, the postholder will help promote independence, wellbeing, and appropriate service outcomes for individuals. Key Responsibilities Respond to customer enquiries across multiple channels (telephone and email) in a professional and timely manner. Provide information, advice, and guidance relating to Adult Care, Carer Services, and Wellbeing Services. Handle sensitive, complex, and emotive calls, including safeguarding concerns and vulnerable individuals. Conduct strengt...