Customer Service Advisor

Are you a highly empathetic, detail‑oriented problem solver who loves creating memorable moments for customers? My Client is seeking a Customer Service Advisor to be the first point of contact for all customers, representing the company in every engagement across all channels. This role offers the opportunity to work primarily remotely, with initial training provided in‑office in London .

Job Summary

As a Customer Service Advisor, you will support the service operation by handling customer enquiries and requests across chat, email, and calls using Customer Service platforms (Shopify & Zendesk). Your goal will be to exceed customer expectations while adhering to internal policies and processes. You will proactively escalat(?)e pain points and develop solutions to enhance the customer experience.

Your Role

You will provide first‑class service to our customers across various channels, including chat and email, with occasional outbound calls...