Customer Service Advisor

Job Description

Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor to strengthen our dedicated and friendly customer services team, who put our customers at the heart of everything they do.

Responsibilities

In this role you will help both internal and external customers with the collection or delivery of their parcels.

You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem‑solve and take accountability and ownership for resolving these issues.

You’ll also be focussed on:

• Answer any queries regarding a delivery status, and supply Proof of Delivery (POD)
• Carry out thorough investigations for missing parcels and resolve delivery disputes

Qualifications

• Proven experience in a fast‑paced customer service environment
• Strong communication skills with a confident telephone ma...