Opportunity Description
Role Summary
The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.
Key Duties
Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
Sell tickets and ensure cabin accommodations.
Perform computer, iPad and paperwork tasks.
Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
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