Customer Service Agent - Fanatrips (LATAM)

The Role

We are seeking a Customer Service Agent for a new digital product, a business dedicated to creating seamless travel experiences for sports fans worldwide. This position blends sales, service, and hospitality , ensuring every client interaction reflects our commitment to excellence. The ideal candidate is proactive, personable, and skilled at turning every conversation into an opportunity to enhance the customer journey.

Location: Barranquilla, Colombia (Hybrid); will consider remote within Colombia or Brazil

After 6 months: Eligible to transition to remote based on performance, accountability, and overall adaptation.

Key Responsibilities

• Deliver outstanding customer service across various channels, including live chats, inbound and outbound calls.
• Assist and guide customers with inquiries and service-related questions, providing real-time support.
• Promote and reinforce the sale o...