W

Customer Service Agent

Waterbury Hospital

Middlebury, Connecticut, United States Full Time June 16, 2026
Apply Now

Opportunity Description

Alliance Medical Group


Job Description

Title

Customer Service Agent

Department(s)

Call Center

Reports to

Call Center Manager

Job summary

The Customer Service Agent is responsible for answering a multi-line telephone, triaging calls, scheduling appointments, and taking messages. The Customer Service Agent serves as a liaison between the caller and medical support or other staff to facilitate the smooth running of the healthcare environment and promote the delivery of quality patient care.

Duties and Responsibilities:

  • Answers multi-line telephone promptly, and in a polite and professional manner.
  • Schedules patient appointments correctly, being certain to review appointment date, time, location, and provider name with caller. Informs caller of items to bring to appointment. Reminds caller of cancellation/no-show policy and to arrive at appointment 15-30 minutes e...
  • Full Time Information and Record Clerks

    Ready to Apply?

    Submit your application for Customer Service Agent at Waterbury Hospital

    Apply for this Position