Customer Service Agent

If you genuinely enjoy helping people, can stay calm under pressure, and take satisfaction in resolving issues efficiently, this role is for you. You'll be the first point of contact for customers, making sure every interaction leaves a positive impression.

Key Responsibilities

• Handle inbound customer queries via phone, email, or live chat
• Resolve complaints and escalate issues when necessary, following set procedures
• Keep accurate records of customer interactions in the CRM system
• Identify customer needs and provide clear, helpful information
• Collaborate with internal teams to resolve complex queries
• Meet daily service targets and maintain quality standards

What You'll Need

• Experience in a customer service, call centre, or support role
• Clear and professional communication in English (written and spoken)
• Familiarity with CRM tools or ticketing syst...