Customer service agent

Serve as the first point of contact for online gaming customers, delivering exceptional service via email and live chat while treating every customer like a VIP. Resolve enquiries efficiently, educate customers on platform features, and elevate issues where necessary to ensure a seamless and high-quality customer experience.

Key Responsibilities Respond to customer queries via email and live chat within SLA timeframes. Educate customers on platform features, payment methods, and bet types. Maintain professionalism and accuracy in all interactions. Navigate internal systems to resolve queries efficiently. Identify and resolve service issues promptly. Escalate complaints or unresolved issues. Log all customer interactions accurately in the Processing System. Communicate workflow and expectations clearly to clients. Support vendor‑related queries where applicable. Ensure customer account data is accurate and confidential. Understand and apply compliance requirements (e.g., respon...