Customer Service Analyst / Bilingual English-Portuguese

Multi-Color Corporation (MCC Label), a global leader in label solutions.

We are looking for a Customer Service Analyst to join our team.

Responsibilities

• Assist customers through different channels (email, phone, chat, WhatsApp, etc.), ensuring speed and quality in service
• Record, monitor, and resolve customer requests, complaints, and questions
• Act as the interface between customers and internal areas (sales, finance, logistics, production, among others)
• Monitor deadlines and ensure compliance with agreed SLAs
• Identify opportunities for improvement in customer service processes and customer experience
• Keep records updated in the system (CRM or internal tools)
• Support customer retention and loyalty initiatives
• Analyze feedback and suggest continuous improvements in the service provided
• Ensure clear, empathetic, and professional communication with customers
...