Customer Service and Customer Care Representative

Manage end-to-end customer order processing in coordination with the Sales team.

Enforce correct pricing and discounts according to annually updated guidelines while collaborating with Finance to ensure compliance with customer credit terms.

Prepare delivery notes and all required shipping documents while coordinating the timely shipment of customer orders and warehouse drop-offs.

Work closely with the Demand Planner regarding stock availability and incoming shipments.

Liaise with the 3PL warehouse for missing serial numbers or special delivery arrangements.

Manage delivery exceptions (e.g., returns, refusals, rejections) and handle Proof of Delivery (POD) documentation from delivery partners.

Support Professional Direct Sales and Dealers with AR (accounts receivable managem...