Customer Service Assistant

Join Ensign-Bickford Industries, Inc. (EBI) and you’ll be part of a team that leads science, innovation, and technology on different industry fronts. Working here will provide you with an exciting and motivating career full of development and growth opportunities throughout our businesses. We are a global company that prides itself on having passionate, diverse and dedicated employees who work together to achieve uncommon results.



Job Description




Key responsibilities include:

· Answering queries from customers via the phone or email professionally and efficiently.

· Responding to customers requests for analysis results, invoices and other general enquiries.

· Updating customer details when requested by the customer or internal team member.

· Booking, and then tracking, couriers to ensure samples are collected on time from customers and sample boxes are returned. Ensuring all courier and sample paperwo...