Customer Service Associate (1 year contract)

Job Description:
. Manage walk-in customers' queries / requests within stipulated time

. Ensure and unresolved issues over the counter are promptly followed up within stipulated time

. Assess and manage appeals, feedbacks and minor complaints from customers and business partners

. Provide excellent customer service experience

. Manage customer feedbacks/complaints with a good closure within the operational turnaround time.

. Other incidental 'ad hoc' duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre

. May be rotated amongst the different Service Centre

. Undertake projects or other responsibilities as assigned

Job Requirement:
. GCE'A'/ Diploma/ Degree holder from recognized institution

. no experience required

. A team player with good writing, interpersonal and communicatio...