Customer Service Associate (1 year contract)

Job Description: . Manage walk-in customers' queries / requests within stipulated time . Ensure and unresolved issues over the counter are promptly followed up within stipulated time . Assess and manage appeals, feedbacks and minor complaints from customers and business partners . Provide excellent customer service experience . Manage customer feedbacks/complaints with a good closure within the operational turnaround time. . Other incidental 'ad hoc' duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre . May be rotated amongst the different Service Centre . Undertake projects or other responsibilities as assigned Job Requirement: . GCE'A'/ Diploma/ Degree holder from recognized institution . no experience required . A team player with good writing, interpersonal and communication skills. . Applicant must be comfortable to work in Frontline Environment . Meticulous and detail-oriented . Possesses good written and verbal communication...