Customer Service (Automotive Division)

We are a precision sealing systems business that partners with global customers to deliver high-quality products and service. Our culture emphasizes collaboration, accountability, and continuous improvement to meet demanding service levels across the value chain.

About the Role

The Customer Service Representative is the main point of contact between assigned customer accounts and our operations. You will manage demand, process and maintain orders, provide timely updates (order status, confirmations, shipping dates), and coordinate with Planning, Quality, Production, Warehouse, Engineering, and Sales to ensure accurate information flow and on‑time delivery. The role contributes to KPI attainment and margin protection through strong negotiation and issue resolution.

Responsibilities

• Build and maintain strong relationships with an assigned portfolio of 40+ accounts, consistently exceeding service goals.
• Respond quickly and professionally...