Customer Service

We are looking for a proactive and customer-focused Customer Service Executive to join a busy B2B customer service team based in Poole. This role is ideal for someone who enjoys building strong customer relationships, processing orders efficiently and identifying opportunities to add value through excellent service.
Key Responsibilities

Taking and processing B2B customer orders via telephone and email using the Oracle system.
Managing customer enquiries and providing a professional, friendly and efficient service at all times.
Building strong relationships with existing customers and acting as their main point of contact.
Identifying opportunities to upsell and cross-sell products where appropriate, helping to maximise sales and enhance the customer experience.
Liaising with internal departments including Sales, Warehouse and Logistics to ensure orders are processed and delivered smoothly.
Resolving customer queries and complaints promptly and effective...