Opportunity Description
WSP in the US is initiating a search for a **Customer Service Center (CSC) Operations Manager** to support our Tolling Operations Team!
This position is based out of our **Winston-Salem, NC** office.
**Position Summary**
The CSC Operations Manager is responsible for the overall leadership, performance, and daily operations of a high-volume call center environment. This role oversees people, processes, technology, and performance to ensure contractual obligations, service-level agreements (SLAs), and customer experience standards are consistently met or exceeded. The ideal candidate will bring at least five years of experience managing an entire call center operation and will demonstrate strong operational discipline, people leadership, and data-driven decision-making. Experience within tolling, transportation, or government-regulated environments is strongly preferred.
**Key Responsibilities**
• Provide end-to-end operational leadership ...
This position is based out of our **Winston-Salem, NC** office.
**Position Summary**
The CSC Operations Manager is responsible for the overall leadership, performance, and daily operations of a high-volume call center environment. This role oversees people, processes, technology, and performance to ensure contractual obligations, service-level agreements (SLAs), and customer experience standards are consistently met or exceeded. The ideal candidate will bring at least five years of experience managing an entire call center operation and will demonstrate strong operational discipline, people leadership, and data-driven decision-making. Experience within tolling, transportation, or government-regulated environments is strongly preferred.
**Key Responsibilities**
• Provide end-to-end operational leadership ...
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