Customer Service Centre Manager

Customer Service Centre Manager - South Dublin Role Summary We are seeking an experienced Customer Service Centre Manager to lead our progressive retail cient's service operation, ensuring excellent customer experiences, strong team performance, and efficient day-to-day operations. Key Responsibilities Lead, coach, and develop customer service teams to achieve performance targets. Drive a customer-focused culture and ensure high service standards. Monitor and improve key performance indicators (KPIs) including customer satisfaction, service levels, and productivity. Manage customer escalations and implement solutions to improve service delivery. Analyse performance data and identify opportunities for continuous improvement. Collaborate with internal departments to enhance customer journeys and operational efficiency. Ensure compliance with company policies and procedures. Skills & Experience Proven experience managing a customer service or contact centre team. Strong leadership, commun...