Customer Service Consultant

POSITION SUMMARY : 

Join our dynamic team as a Customer Service Consultant (CSC) and take on a pivotal role in driving Outbound Services for Winback & Collection of Involuntary Churn Operations. Your primary duties will involve engaging customers warmly and professionally, understanding their needs, and delivering exceptional assistance with speed and expertise.

DUTIES AND RESPONSIBILITIES:

Engage professionally with customers over the phone, focusing on outbound services to retain customers and recover owed amounts resulting from involuntary churn operations.

Proactively revive and reconnect customer accounts to ensure activity and recover outstanding amounts by management directives.

Create customized collection treatment/process flow based on credit class (high, medium, low) and debt age guidelines provided.

Resolve customer complaints and requests while strictly adhering to established processes and procedures.

Actively pr...